Short answer
Explain ongoing monitoring, incidents, updates and customer commitments. Managed operation differs from delivering a one-time build that the client then controls.
An illustrative example
An agency operates a client's chatbot continuously.
This is a hypothetical situation, not a real customer outcome or a coverage determination.
Three facts to prepare
- Operational duties
- Support commitments
- Incident ownership
Use a brief, accurate summary. Separate confirmed facts from assumptions; keep passwords, identity numbers, private customer records and confidential documents out of an initial marketplace request.
A question to bring to the right professional
Does our service description reflect continuing operation?
A consulting title can hide very different services. Map the work from advice through deployment and ongoing operation, identifying what the client controls and what your firm still does. Use the actual scope and redacted records to support a professional review, without promising placement or a policy price.
Sources and scope
- Travelers: technology errors and omissions risk examples
Insurer-authored context on technology service allegations and differences in policy wording. Product descriptions apply to that source; they are not LunarQuote offers or evidence of a partnership.
- NIST: AI Risk Management Framework
A voluntary framework for organizing AI risk. It is not an insurance contract, certification or determination of legal compliance.
Sources supply the stated background, not a determination about the illustrative case. The example, checklist and discussion prompt are LunarQuote educational material. Source links checked October 5, 2026.
Your next step
Organize high-level concerns in a private profile. A specialist connection depends on verified availability and your consent; matching may be temporarily unavailable. A profile is not a quote, claim report or promise of coverage.
Create a business risk profile →