Short answer
Identify what customers may alter, how changes are controlled and which party approves them. Do not assume every downstream modification is outside the original service responsibility.
An illustrative example
A customer changes a robot's task script.
This is a hypothetical situation, not a real customer outcome or a coverage determination.
Three facts to prepare
- Allowed modifications
- Approval process
- Support obligations
Use a brief, accurate summary. Separate confirmed facts from assumptions; keep passwords, identity numbers, private customer records and confidential documents out of an initial marketplace request.
A question to bring to the right professional
How should downstream configuration be represented in our insured activities?
Physical consequences require the actual equipment and operating setting to be understood. Qualified engineering, safety, sector and legal advisers assess their areas; an insurance professional reviews relevant markets and wording. Neither a software label nor this educational checklist certifies safe operation or coverage.
Sources and scope
- NIST: AI Risk Management Framework
A voluntary framework for organizing AI risk. It is not an insurance contract, certification or determination of legal compliance.
- Travelers: technology errors and omissions risk examples
Insurer-authored context on technology service allegations and differences in policy wording. Product descriptions apply to that source; they are not LunarQuote offers or evidence of a partnership.
Sources supply the stated background, not a determination about the illustrative case. The example, checklist and discussion prompt are LunarQuote educational material. Source links checked October 5, 2026.
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