How should a business describe customer data sent to model providers?

Short answer

List data categories, purpose, retention and provider access at a high level. Confirm the actual configuration rather than assuming all services use the same training or retention settings.

An illustrative example

A support tool sends customer tickets to an external model.

This is a hypothetical situation, not a real customer outcome or a coverage determination.

Three facts to prepare

• Sent data categories
• Provider terms
• Configured retention

Use a brief, accurate summary. Separate confirmed facts from assumptions; keep passwords, identity numbers, private customer records and confidential documents out of an initial marketplace request.

A question to bring to the right professional

Which third-party processing facts are important to our risk review?

Map information categories and access rather than copying private records into a risk request. Privacy review, technical security work and insurance review have different responsibilities. A vendor feature or framework does not establish the business's compliance status or determine how an actual policy responds.

Sources and scope

• NAIC: cybersecurity and insurance

  General commercial cyber context; the NAIC describes cyber policies as customized. This source does not decide coverage for an AI scenario.

• NIST: AI Risk Management Framework

  A voluntary framework for organizing AI risk. It is not an insurance contract, certification or determination of legal compliance.

Sources supply the stated background, not a determination about the illustrative case. The example, checklist and discussion prompt are LunarQuote educational material. Source links checked October 5, 2026.