Short answer
A service credit is a contractual remedy, while a damages allegation can involve different facts and policy terms. Record each separately rather than treating all customer payments as insured losses.
An illustrative example
A customer seeks credits and separate compensation for lost sales.
This is a hypothetical situation, not a real customer outcome or a coverage determination.
Three facts to prepare
- Credit terms
- Alleged damages
- Event facts
Use a brief, accurate summary. Separate confirmed facts from assumptions; keep passwords, identity numbers, private customer records and confidential documents out of an initial marketplace request.
A question to bring to the right professional
How does the actual wording treat these distinct obligations?
Use the real agreement and accurate service facts. Counsel reviews legal obligations; a licensed insurance professional reviews available terms and applicable forms. These roles should coordinate where necessary, but a contract requirement, certificate or vendor promise should not be treated as a coverage determination.
Sources and scope
- Travelers: technology errors and omissions risk examples
Insurer-authored context on technology service allegations and differences in policy wording. Product descriptions apply to that source; they are not LunarQuote offers or evidence of a partnership.
- NIST: AI Risk Management Framework
A voluntary framework for organizing AI risk. It is not an insurance contract, certification or determination of legal compliance.
Sources supply the stated background, not a determination about the illustrative case. The example, checklist and discussion prompt are LunarQuote educational material. Source links checked October 5, 2026.
Your next step
Organize high-level concerns in a private profile. A specialist connection depends on verified availability and your consent; matching may be temporarily unavailable. A profile is not a quote, claim report or promise of coverage.
Create a business risk profile →